Structured submission
Category, description and optional attachments.
ERP Module 11/18
Grievance & Feedback Management System
Give students, parents and staff a proper channel to raise concerns, with a ticket number, assigned owner and visible resolution status, instead of grievances disappearing into an inbox.
Free Android & iOS appCloud-hostedPart of the 18-module suite
What's included
Everything this module handles
Status tracking
Submitted, In Review, Resolved — visible to the submitter.
Anonymous option
Sensitive grievances can be submitted without attribution.
Escalation rules
Unresolved tickets auto-escalate after a set period.
Give students, parents and staff a proper channel to raise concerns, with a ticket number, assigned owner and visible resolution status, instead of grievances disappearing into an inbox. Like every module in the Satwebview ERP suite, grievance & feedback is independently deployable — add it on its own or combine it with any of the other 17 modules as your institution grows.
Related modules
Used in these industry ERPs
Gr
Feedback App — included free
Raise a grievance or feedback item and track its status without visiting an office.
Push NotificationsOffline-FirstReal-Time Sync
Questions
Grievance & Feedback — frequently asked
Yes, for sensitive matters, submitters can opt to withhold their identity.
Only the staff role assigned to handle that category, not the whole institution.
Ready to add Grievance & Feedback to your ERP?
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